ACCESSIBILITY FOR ONTARIANS WITH DISABILITIES ACT (AODA)

HIGHLAND PACKERS LIMITED

 

 

HIGHLAND PACKERS STRIVES, AT ALL TIMES, TO PROVIDE ITS GOODS AND SERVICES IN A WAY THAT RESPECTS DIGNITY, INDEPENDENCE, INTEGRATION AND EQUALITY OF OPPORTUNITY TO ALL CUSTOMERS AND GUESTS, INCLUDING PEOPLE WITH DISABILITIES, IN ORDER FOR THEM TO OBTAIN, USE OR BENEFIT FROM THE GOODS OR SERVICE WE PROVIDE.

 

POLICY:

HIGHLAND PACKERS WILL ENSURE THAT ALL CUSTOMERS AND GUESTS WITH DISABILITIES ARE TREATED WITH RESPECT AND DIGNITY IN THEIR SHOPPING EXPERIENCE WITH HIGHLAND PACKERS.

HIGHLAND PACKERS WILL ENSURE THAT ALL EMPLOYEES DO NOT FACE BARRIERS TO WORKING OR CONTINUING TO WORK BECAUSE OF DISABILITIES.

 

NOTICE OF TEMPORARY DISRUPTION:

IN THE EVENT OF A PLANNED OR UNEXPECTED DISRUPTION TO SERVICE OR FACILITIES FOR OUR CUSTOMERS WITH DISABILITIES, HIGHLAND PACKERS WILL NOTIFY CUSTOMER BY POSTING NOTICE, AT LOCATION OF DISRUPTION, THE REASON FOR DISRUPTION, ANTICIPATED DURATION AND ADVISE TO OTHER ALTERNATIVE FACILITIES, IF AVAILABLE.

 

TRAINING:

HIGHLAND PACKERS WILL MAKE EVERY EFFORT TO ENSURE THAT EACH PERSON WHO DEALS WITH THE PUBLIC, INCLUDING THIRD PARTIES AND THOSE INVOLVED IN THE DEVELOPMENT OF SERVICES, PRACTICES AND PROCEDURES ARE TRAINED, WITH KNOWLEDGE TO THE OADA ACT, 2005, HOW TO INTERACT AND COMMUNICATE WITH PERSONS WITH VARIOUS TYPES OF DISABILITIES, AND, OR THOSE WHO USE ASSISTIVE DEVICES OR REQUIRE THE ASSISTANCE OF A SERVICE ANIMAL OR SUPPORT PERSON, OR WHAT TO DO IF A PERSON WITH DISABILITY IS HAVING DIFFICULTY ACCESSING HIGHLAND PACKERS GOODS AND SERVICES.

TRAINING OF THE ABOVE WILL BE PROVIDED TO EACH PERSON ACCORDING TO HIS/HER NEEDS AND DUTIES AND AS SOON AS POSSIBLE AFTER HE/SHE IS ASSIGNED TO APPLICABLE DUTIES.  TRAINING WILL BE PROVIDED, AND DOCUMENTED, ON AN ON-GOING BASIS IN CONNECTION WITH ANY CHANGES TO THE POLICIES, PRACTICES AND PROCEDURES THAT GOVERN THE PROVISIONS OF GOODS OR SERVICE TO PERSONS WITH DISABILITIES.

 

 

INFORMATION AND COMMUNICATIONS:

HIGHLAND PACKERS IN COMMITTED TO MEETING THE COMMUNICATION NEEDS OF PEOPLE WITH DISABILITIES.

HIGHLAND PACKERS WILL UPDATE ITS WEBSITES AND CONTENT ON THOSE SITES TO CONFORM WITH WEB CONTENT ACCESSIBILITY GUIDELINES (WCAG) 2.0, LEVEL A AND LEVEL AA BY JANUARY 1, 2021.

 

EMPLOYMENT:

HIGHLAND PACKERS IS COMMITTED TO FAIR AND ACCESSIBLE EMPLOYMENT PRACTICES.

HIGHLAND PACKERS WILL ACCOMMODATE PEOPLE WITH DISABILITIES DURING THE RECRUITMENT, ASSESSMENT AND HIRING PROCESSES AND DURING EMPLOYMENT.

HIGHLAND PACKERS WILL DEVELOP OR REVISE, AS REQUIRED, INDIVIDUAL ACCOMMODATION OR RETURN TO WORK PLANS FOR EMPLOYEES WHO HAVE BEEN ABSENT DUE TO A DISABILITY.

HIGHLAND PACKERS WILL TAKE THE OPPORTUNITY TO IDENTIFY AND TAKE ANY NECESSARY STEPS TO PREVENT AND REMOVE OTHER ACCESSIBILITY BARRIERS IMPACTING EMPLOYMENT.

 

DESIGN OF PUBLIC SPACES:

HIGHLAND PACKERS WILL WORK TOWARD MEETING THE ACCESSIBILITY STANDARDS FOR THE DESIGN OF PUBLIC SPACES WHEN BUILDING OR MAKING MAJOR MODIFICATIONS TO PUBLIC SPACES WHICH CAN INCLUDE ACCESSIBLE PARKING, RAMPS, SIDEWALKS, ENTRANCES AND SERVICE RELATED ELEMENTS LIKE CHECK-OUT LINES, WAITING AREAS AND WASHROOMS.

 

ACCESSIBLE EMERGENCY INFORMATION:

HIGHLAND PACKERS IS COMMITTED TO PROVIDING ITS EMPLOYEE AND CUSTOMERS WITH PUBLICLY AVAILABLE EMERGENCY INFORMATION IN AN ACCESSIBLE WAY UPON REQUEST. HIGHLAND PACKERS WILL ALSO PROVIDE ITS EMPLOYEES WITH DISABILITIES WITH INDIVIDUALIZED EMERGENCY RESPONSE INFORMATION WHEN NECESSARY.

 

FEEDBACK PROCESS:

CUSTOMERS WHO WISH TO PROVIDE COMMENTS REGARDING OUR SERVICE TO GUESTS WITH DISABILITIES CAN CONTACT US IN PERSON, VIA PHONE, FAX OR WEBSITE OR E-MAIL (INFOR@HIGHLANDPACKERS.COM. RESPONSE WILL BE HANDLED IN A TIMELY MANNER. DOCUMENTS WILL BE AVAILABLE UPON REQUEST, IN A FORMAT AGREED UPON BY BOTH PARTIES.